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Rethinking ecommerce: Research Report 2022

Overcoming pain points and challenges for a business fit for the digital future

View the report

Box UK provides expert ecommerce development services, for fast, scalable and integrated platforms.

Partnering with industry-leading solution providers, and leveraging development expertise built up over more than twenty years, Box UK has a track record of delivering platforms that underpin high-traffic, high-transaction ecommerce offerings across the globe.

Desktop screenshots of okdo website

Our developers specialise in complex multilingual and multisite installations , integrating key backoffice components such as Enterprise Resource Planning (ERP), tax engines and third-party logistics to manage the full enterprise ecommerce lifecycle and ensure a seamless experience that scales as your business grows.

Each project is furthermore supported by skilled solution architects, UX consultants, system engineers and product owners, who ensure your ecommerce solution delivers against your specific requirements and goals – whether you’re dealing with physical, digital or subscription-based products , across B2B and B2C.

Person mapping system architecture on wall using post-it notes

Throughout, a focus on quality safeguards the stability, security and performance of your platform, maximising your ability to drive sales and generate revenue and profit.

Box UK eCommerce Services Booklet

Ecommerce Fit For Your Business

Even more brands than ever before are recognising the power of ecommerce. And we recognise that no one business is identical in its approach to ecommerce success.

We are focussed on delivering the right solution for you, and help you understand how ecommerce can benefit your organisation, help you reach new customers and grow your business.

From ecommerce strategy assessment and definition, design, implementation, platform migration and hosting, system integrations and site optimisation, we provide the support and expertise, throughout the entire end-to-end ecommerce lifecycle to deliver transformational ecommerce solutions for your business.

Learn more about our services

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Global enterprise ecommerce solutions

Working with international organisations across a broad range of industries from our headquarters in the capital of Wales , offices in central London, and on-site as part of embedded teams, our ecommerce development services deliver you solutions with global capabilities baked in at every level – beginning with employing only those technologies proven in supporting enterprise ecommerce offerings.

A scripted and automated approach to managing infrastructure allows for effortless deployment in disparate geographical locations and across multiple hosts and providers, enabling multi-region support at scale . A wealth of country-specific sites can also be managed from a single installation, ensuring your products are displayed in the correct language and currency for your disparate audiences.

Mobile screenshots of okdo website

Additionally, our consultants can work with you to address any cultural or logistical differences that may occur across your target markets, for example tailoring form fields, labels and validation rules, or integrating specific solutions to manage regional trade compliance and tax requirements.

End-to-end ecosystem

A successful enterprise ecommerce solution is so much more than just a website, requiring a vast ecosystem of complex relationships and dependencies . As an integration specialist with an enterprise pedigree, Box UK is perfectly placed to take on the creation and management of this ecosystem for you.

A modular approach to ecommerce development offers the ultimate in power and flexibility, supporting the selection of best-of-breed third-party solutions while also allowing any of these to be scaled, swapped or added as needed to ensure your platform is effectively future-proofed.

Robust integrations

Through the expert implementation of APIs, middleware and custom development , we’ll ensure that the various services in your ecosystem can communicate seamlessly. This is vital to successfully managing the full end-to-end enterprise ecommerce lifecycle and ensuring a smooth journey from purchase right through to fulfilment, covering integrations including:

  • Payment gateway integration
  • Marketing and transactional Email Service Providers (ESPs)
  • Enterprise Resource Planning (ERP) and Product Inventory Management (PIM) solutions
  • Tax and compliance engines
  • Third-Party Logistics (3PL) services
  • On-site search
  • Online chat
  • Analytics services
  • Search Engine Optimisation (SEO) tools
  • Shopping data feeds

Best-in-class performance

When your online channels are a key source of revenue for your organisation, it’s vital to have complete confidence in their long-term performance. That’s why we architect for maximum stability, availability, speed and mobile responsiveness , delivering solutions that can cope with high levels of usage, as well as surges in traffic and transactions.

As these solutions also handle sensitive customer data, safeguarding security is another key consideration – and, as a Cyber Essentials-accredited organisation with ISO 27001:2013 certification , you can be sure this is delivered as standard with your Box UK installation.

We also offer a range of support options that can be tailored to meet your needs, catering to the specific time zones in which you operate or any particularly high-traffic periods across the year. Employing real-time monitoring and alerting tools, this ensures that any potential issues or vulnerabilities are identified and resolved as quickly as possible, to minimise disruption to your business and your customers.

Data-driven design

Expert User Experience capabilities further enhance our ecommerce development services, applying a keen focus to usability, user journeys and conversion optimisation (even for complex purchase processes).

Experts in data-driven research , user-centred design and user testing , our consultants have extensive experience in designing for multi-region, multi-currency ecommerce sites and will appropriately balance their design decisions in order to optimise the multi-channel profitability of your ecommerce offer.

Web and code audits

If you feel that your current ecommerce site could be performing better, an audit from our expert technical and user experience consultants could provide you with the insight you need to make positive changes.

Example slides from a code review showing code quality and roadmap

Whether it’s a technical code review or an in-depth usability review , the findings from your audit will be presented in a clear and comprehensive report that enables you to effectively benchmark current performance . This report also includes prioritised recommendations to help you achieve identified goals such as increasing site speed or reducing cart abandonment rates , and so improve traffic, engagement and revenue.

Ecommerce future-proofing

Keep pace with changing consumer behaviours and create a digital transformation strategy that takes advantage of valuable enterprise ecommerce opportunities, to stay one step ahead of the competition and reap the rewards of first-mover status .

From making your products accessible through voice search on devices such as Amazon Alexa and Google Home , to integrating sophisticated advertising capabilities that increase your reach in highly targeted markets, our combination of technical and design expertise will ensure an exceptional cross-channel experience, with our consultants constantly scanning the horizon for emerging trends that can be built into your long-term roadmap.

Verticals

Working with both B2B and B2C ecommerce organisations, Box UK delivers ecommerce solutions built for sites that want to scale globally . Extensive cross-sector experience enables us to apply ecommerce best practice lessons to each project we take on, and we’ve worked across industries including:

  • Wholesale and distribution
  • Consumer goods
  • Finance
  • Membership
  • Education
  • And more
Rethinking ecommerce

Overcoming pain points and challenges for a business fit for the digital future. It’s time to rethink ecommerce. The ecommerce industry is rapidly evolving and is fuelled with opportunities for growth for B2B and B2C brands...

Download the report
Ecommerce development in action

OKdo.com

Running seven country sites in six languages from a single installation, OKdo.com is a feature-rich, widely-integrated technology ecosystem that serves as a flagship example of enterprise WordPress and WooCommerce .

As OKdo’s IT partner, we delivered this project in just eight months, bringing to life a global ecommerce platform that would underpin the launch of their new business into two of the fastest-growing markets in the technology space.

Accessing new markets in South East Asia

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Working fully remotely with regional client stakeholders, the Box UK team developed two ecommerce sites in just nine sprints, enabling RS Components to quickly target valuable new growth markets in Vietnam and Indonesia.

Providing customers with access to over 50,000 products across RS’ overarching industrial and electronics ranges, the sites accommodate multiple languages, multiple currencies and a complex pricing structure, showcasing the full power of WordPress and WooCommerce in the enterprise.

Enterprise ecommerce with WooCommerce.

Currently powering 20% of the world’s top 1 million online stores, WooCommerce provides all the tools needed to support an international ecommerce offering.

More about WooCommerce
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